Your privacy is our priority

1 Introduction & Purpose

95bd9 ("we", "us", or "the platform") is committed to providing a safe and reliable online gaming experience for players in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect, how we use it, how long we retain it, and what steps we take to protect it.

This Policy applies to the 95bd9 website, mobile version, and all related services. By creating an account or using our services on 95bd9, you accept the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.

We believe transparency is the foundation of trust. That is why this Policy is written in plain, clear, and easy-to-understand language, so you fully understand what we do with your information.

2 Information We Collect

95bd9 collects only the information needed to operate the platform smoothly and provide you with the best possible service.

2.1 Registration & Identity Information

• Full name (Bengali or English)
• Date of birth (for age verification — only persons aged 21+ may register)
• Email address
• Mobile number
• Preferred language and currency (BDT / Taka)

2.2 Financial Information

We process certain payment-related information to complete deposit and withdrawal transactions. 95bd9 currently supports transactions via bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, Islami Bank, BRAC Bank, and other major Bangladeshi banks). Records of these transactions are retained for financial audit purposes.

• Mobile banking number (bKash / Nagad / Rocket / Upay)
• Bank account number and routing information (for bank transfers)
• Transaction amount, date, and status

Important: Full card numbers or mobile banking PINs are never stored on our servers.

2.3 Identity Verification (KYC) Information

To prevent fraud and verify age, we may request copies of your identity documents, such as a National ID (NID), passport, or driving licence. These documents are stored with strict security and are never shared with third parties.

2.4 Technical & Behavioural Information

• IP address and device identifier
• Browser type and operating system
• Time spent on the site and pages visited
• Gaming habits and preferences (for responsible gaming monitoring purposes)
• Information obtained from cookies and similar tracking technologies

3 Purpose of Data Use

95bd9 uses your information for the following legitimate purposes:

3.1 Service Operation & Improvement

• To create, verify, and manage your account
• To process deposit and withdrawal transactions
• To personalise your gaming experience
• To identify and resolve technical issues on the platform
• To make data-driven decisions when planning new games, features, and improvements

3.2 Security & Preventive Measures

• To detect and prevent fraud, money laundering, and other illegal activities
• To monitor prohibited activities such as the creation of multiple accounts
• To ensure age verification (only persons aged 21+ may play)

3.3 Customer Support

When you contact us via 24/7 live chat or email, we use your account-related information to resolve your issue. Records of conversations may be used to improve service quality.

3.4 Communications & Notifications

• To send transaction confirmations and security alerts
• To notify you of changes to platform policies
• To send relevant promotional information where you have given consent (cancellable at any time)

4 Cookies & Tracking Technologies

95bd9 uses cookies and similar technologies to keep the website running smoothly and to improve your experience.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions, security tokens, and account preferences — these cannot be disabled.
• Functional cookies: Help remember your language, currency, and other preferences.
• Analytical cookies: Collect information to understand how the site is used, so we can improve the platform.

4.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, please note that disabling essential cookies may affect some key functions of the platform.

5 Sharing Information with Third Parties

95bd9 never sells or rents your personal information. However, we may share information in certain circumstances:

5.1 Service Provider Partners

We work with trusted third-party service providers who carry out specific tasks on our behalf — such as payment processing, fraud detection, game operation (game providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt, and others), and technology infrastructure. These partners are given access only to the information needed to perform their tasks and are required to comply with our privacy standards.

5.2 Legal Obligations

We may disclose information to authorities when required to do so by court order, government investigation, or applicable legal requirements. In such cases we will provide only the minimum information legally required.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred to the new entity. You will be notified in advance in such cases, and the terms of this Privacy Policy will continue to apply.

6 Data Retention & Deletion

6.1 Retention Period

We retain your information for as long as your account is active. After an account is closed, certain information (particularly financial transaction records and identity verification documents) may be kept for a defined period to meet legal and financial audit requirements.

6.2 Data Deletion Requests

You may contact us to request account closure and deletion of your information. We will fulfil this request as quickly as possible within the limits of our legal obligations. However, some information, including transaction records, may be required by law to be retained and may not be fully deletable.

7 Our Security Measures for Data Protection

The security of your information is of the highest importance to 95bd9. We use industry-leading security technologies.

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption, ensuring banking-grade security.
• Secure Servers: All personal information is stored on secured servers equipped with firewalls and anti-intrusion systems.
• Access Controls: Only authorised personnel may access your information, and only where necessary.
• Regular Security Audits: Regular security reviews and penetration tests are conducted to identify vulnerabilities.
• Two-Factor Authentication: Two-factor authentication is available to give your account an extra layer of protection.
• Data Breach Response Plan: We have a defined plan for responding quickly to any security incident and will notify you where applicable.

We do everything we can on our end. However, keeping your own password secure, being careful when using public Wi-Fi, and reporting any suspicious activity to us is also your responsibility.

8 Your Rights Regarding Your Information

As a user of 95bd9, you have the following rights regarding your own information:

8.1 Right of Access & Review

You have the right to know what information we hold about you. Contact us and we will provide you with a copy of your information.

8.2 Right of Rectification

If any of your information is incorrect or incomplete, you can correct it from your account settings or by contacting our support team.

8.3 Right to Restrict Processing

In certain circumstances you may request that processing of your information be restricted — however, this may mean that some services are no longer available to you.

8.4 Right to Opt Out of Marketing Communications

You may unsubscribe from promotional emails or notifications at any time. Transaction confirmations and security alerts are not covered by this opt-out.

8.5 Right to Lodge a Complaint

If you believe we are processing your information improperly, please contact us directly in the first instance. We will do our best to resolve your concern as quickly as possible.

9 Protection of Minors

95bd9 is strictly prohibited for persons under the age of 21. We never knowingly collect personal information from any minor.

Age verification is in place during the registration process. If we receive information indicating that a user is under 21, we will immediately suspend that account and delete any information collected.

If you become aware that a minor is attempting to use 95bd9, please contact us.

10 Policy Changes & Updates

95bd9 may update this Privacy Policy from time to time as required. For significant changes, we will notify you by email or via a notice on the platform.

By continuing to use 95bd9 after any changes, you accept the updated Policy. We therefore recommend that you review this page regularly.

The "Last updated" date at the top of this page will always reflect the date of the current version.